FAQ

We offer a diverse range of safety shoes with various functions.

Some of our shoes feature excellent anti-slip soles, providing reliable traction on slippery surfaces, which is crucial for workers in wet or greasy working environments.

There are also shoes with puncture-resistant midsoles, protecting feet from sharp objects like nails and metal debris, ideal for construction and industrial sites.

Our shoes with shock-absorbing capabilities help reduce the impact on feet and legs during walking or working on hard surfaces, minimizing fatigue and potential injuries.

Additionally, certain models have anti-static properties, preventing the build-up of static electricity, which is essential in some electronics or flammable material handling workplaces.

It’s crucial to select the correct size for safety footwear.

To avoid long-term discomfort or accidents when wearing shoes, it's recommended to choose a size half or one size larger.

If your normal work intensity is not very high, you can choose the size of your sports shoes.

The normal size of safety shoes is usually larger than regular sizes.

Our safety shoes have guaranteed quality.

The production factories adhere to international standards like ISO 9001.

For raw materials, we choose only high-quality upper materials such as high-grade leather or wear-resistant artificial fibers, all of which have passed strict inspections for strength, flexibility and durability.

The soles, made of professional anti-slip and wear-resistant rubber, have endured repeated friction tests to ensure good traction in various work settings.

Additionally, each pair of shoes undergoes multiple quality inspections during production, including checks on stitching and fitting.

Only the fully compliant products are packaged and shipped.

There are several reasons why an order may be delayed：

if the billing information you provide does not match what your bank has on file (including address and telephone number), your order also wiil be delayed.

Please note that sometimes the tracking data provided by the carrier may not be accurate. We recommend checking areas other than the front door or porch, such as side doors. You may also want to check with roommates and neighbors.

If you do not receive your package within 48 hours of the stated delivery time, please contact us or visit our website.

Sure. There are professional testing companies, but the expenses will have to be borne by client.

Our company is actively recruiting dealers. If you are interested, please contact us.

Our working shoes have passed a variety of international safety certifications.

For example, they comply with the European CE safety standards, which cover the tests for multiple safety performance indicators such as impact resistance, anti-static properties and puncture resistance.

Meanwhile, some of our products have also passed the certifications of ANSI (American National Standards Institute).

These certifications can ensure that our working shoes can meet the requirements of customers all over the world in terms of safety performance. You can purchase and use them with nothing to worry about.

We have various styles of safety shoes.

In terms of shoe shapes:

- The high-top style can provide better ankle protection and is suitable for working environments where ankles are prone to sprains, such as during cargo handling or field operations.

- The low-top style is relatively flexible and lightweight, and it is suitable for use indoors or in places with relatively low work intensity.

Regarding the upper design:

- There is the classic all-leather style, which looks more professional and durable.

- There are also styles with a combination of breathable mesh fabric and leather. This design can enhance the breathability of the shoes and make the wearers feel more comfortable during long hours of work.

In addition, we also have different color options:

- Such as basic colors like black and brown.

- As well as some styles with reflective strips, which are used to improve the wearer's visibility in low-light environments.

We will offer price preferences or discounts according to different situations.

For instance, for customers who make bulk purchases, we will provide certain bulk discounts. If the quantity of your order reaches a certain scale, the discount rate will be increased accordingly.

Besides, during some special sales seasons or promotional activities, we will also launch discounts for all items or preferential activities like discounts for purchases over a certain amount.

Moreover, we have a loyalty discount plan for our regular customers. Long-term cooperative customers can enjoy certain price preferences when they make subsequent purchases.

The delivery period may vary due to multiple factors.

If the products are in stock and your order is placed and payment is completed within working days, we can usually ship the goods within two weeks.

For customized products or those that need to be produced, the delivery period will be determined by the order quantity, the complexity of the products and the production schedule at that time.

Generally speaking, customized products may require a production time of two to three months.

We will communicate with you in detail and determine an accurate delivery time when you place an order.

We attach great importance to the safety of the goods during transportation.

When shipping the goods, we will package them properly and use appropriate packaging materials, such as sturdy cardboard boxes and foam fillers, to minimize possible damage during transportation.

If you find that the goods are damaged after receiving them, please contact us immediately and provide relevant evidence such as photos of the damaged goods and transportation documents.

We will negotiate with the transportation company to handle the situation. Depending on the specific circumstances, we will either arrange to resend the goods or compensate for the damaged goods.

We attach great importance to the safety of the goods during transportation.

When shipping the goods, we will package them properly and use appropriate packaging materials, such as sturdy cardboard boxes and foam fillers, to minimize possible damage during transportation.

If you find that the goods are damaged after receiving them, please contact us immediately and provide relevant evidence such as photos of the damaged goods and transportation documents.

We will negotiate with the transportation company to handle the situation. Depending on the specific circumstances, we will either arrange to resend the goods or compensate for the damaged goods.